Business and Ethics Policy

Business Ethics and Professional Conduct Policy

Be inclusive. We welcome and support people of all backgrounds and identities. This includes, but is not limited to members of any sexual orientation, gender identity and expression, race, ethnicity, culture, national origin, social and economic class, educational level, colour, immigration status, sex, age, size, family status, political belief, religion, and mental and physical ability.

Be considerate. We all depend on each other to produce the best work we can as a company. Your decisions will affect clients and colleagues, and you should take those consequences into account when making decisions.

Be respectful. We won’t all agree all the time, but disagreement is no excuse for disrespectful behaviour. We will all experience frustration from time to time, but we cannot allow that frustration become personal attacks. An environment where people feel uncomfortable or threatened is not a productive or creative one. Choose your words carefully. Always conduct yourself professionally.

Be kind to others. Do not insult or put down others. Harassment and exclusionary behaviour aren’t acceptable. This includes, but is not limited to: – Threats of violence. – Discriminatory jokes and language. – Sharing sexually explicit or violent material via electronic devices or other means. – Personal insults, especially those using racist or sexist terms. – Unwelcome sexual attention. – Advocating for, or encouraging, any of the above behaviour. Our differences can be our strengths. We can find strength in diversity. Different people have different perspectives on issues, and that can be valuable for solving problems or generating new ideas. Being unable to understand why someone holds a viewpoint doesn’t mean that they’re wrong. Don’t forget that we all make mistakes, and blaming each other doesn’t get us anywhere. Instead, focus on resolving issues and learning from mistakes.

Privacy and Information Protection

We are committed to protecting the privacy and confidentiality of all sensitive information about our customers, our associates and our Company. It is essential that others know that information entrusted to us is handled with integrity and discretion. We collect only information needed or appropriate for business purposes, and do so only by lawful and fair means.

In accordance with the privacy laws applicable in the country of operation, we appropriately safeguard the security and confidentiality of Company records containing personally identifiable information. We must each access and/or use customer information for appropriate business purposes only. Training on appropriate handling of information is provided to those who are entrusted with access to sensitive customer information.

“If we did not take care of our clients, somebody else will